Number1Direct accepts Visa, MasterCard, American Express, and Discover cards. In addition, we accept Cashier’s Checks, Money Orders, Company Checks, and Paypal. Please NOTE:
- Company Checks may require up to 10 business days to clear before an order ships.
- We DO NOT accept e-checks, but payment can be submitted using Paypal.
Number1Direct currently uses Authorize.net and Comodo SSL which are recognized as two of the worldwide leaders in secure e-commerce payment technologies and services. Your credit card is charged when your order is finalized. If your item is on backorder, you may request to have the charges reversed until the package ships via contacting our customer service department at 1-888-768-1710.
In very rare instances, errors may occur with your order. These errors include:
- Selecting an incorrect quantity of pieces
- Selecting the wrong model
- Selecting the wrong color
Whether this mistake was entered by you or by us, you have 24 hours after the order is placed to review it and bring any discrepancies to our attention. We will correct them immediately. If the 24 hour window includes a day such as a Sunday or a major holiday during which we are not open, contact us by the following business day to have your order altered.
All orders have a 24 hour cancellation window. Review your order right away and contact us immediately if there is a problem with your order. Please send a verification email to customerservice@number1direct.com with your name, order number, reason for cancellation, and date of cancellation. Or contact us at 1-888-768-1710 during our business hours:
Monday - Saturday, 9:00 am ® 5:30 pm, CST time zone
We are closed on Sundays and major holidays. If our offices are closed, please shoot us an email with your cancellation information or call us the following business day. Keep in mind the following information:
- Within 24 hours, you may cancel your order without a fee.
- After 24 hours, your cancellation request will be subject to review.
- After 24 hours, if the manufacturer HAS NOT processed the order yet, we may be able to cancel the order without charging a restocking fee.
- If the order HAS been processed by the manufacturer after the 24 hour window, your cancellation will be subject to a restocking fee.
Refund of a cancelled order (subtracting any applicable fees) may take up to three business days to process, depending on the terms and policies set by your bank.
