Shipping & Delivery
Your experience should be a breeze from beginning to end. The shipping and delivery process offers us another opportunity to excel at serving you! In order to make that possible, you will need to understand how it works. Please read the entire "Delivery" section below prior to the big day so you understand what to be prepared for.
Offers & Details By Category
- FREE Standard Shipping on orders over $999
- $99 Standard Shipping for entire orders $998 or less
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- Standard Shipping for all small appliances and housewares starts at $9.99
(Exact amount will be calculated at time of checkout)
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- FREE White Glove Shipping on ALL mattresses
- FREE placement in the room of your choice
- Includes removal of packing materials
- FREE removal of old mattress
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- FREE Standard Shipping on orders over $999
- $99 Standard Shipping for entire orders $998 or less
- Overstock items ship faster as they are immediately available
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- FREE Standard Shipping on ALL furniture orders
- FREE White Glove Shipping on American Drew, Hammary, and Lea Furniture orders over $999
- $99.99 for White Glove Shipping on American Drew, Hammary, and Lea Furniture orders $998 or less
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- Standard Shipping starts at $9.99 per piece except Kohler and Sterling Tubs
- FREE Standard Shipping on Kohler and Sterling Tubs over $999 per piece
- $149.99 for Standard Shipping on Kohler and Sterling Tubs $998 or less
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- FREE Standard Shipping on all cabinetry orders over $999
- $99 for Standard Shipping on orders $998 or less
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- FREE Standard Shipping on ALL fireplaces!
- No fireplaces excluded! Keep warm without burning a hole in your pocket
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Core Appliance Brands
Amana, Bosch, Broan, Dacor, DCS, Electrolux, Electrolux Icon, Fisher & Paykel, Frigidaire, GE, Grandhall, Hotpoint, Kitchen Aid, LG, Marvel, Maytag, Miele, Scotsman, Sharp, Speed Queen, Thermador, U-Line, Vent-A-Hood, Samsung, Whirlpool |
2 to 3 weeks |
Specialty Appliances
AGA, American Range, Bertazzoni, Blue Star, Capital, Five Star, Liebherr, Northland |
3 or more weeks |
| LG Appliances (In Stock) |
1 week |
| LG Appliances (Not In Stock) |
4 to 6 weeks |
| Overstock |
1 week |
NOTE: The above chart only approximates shipping times. Occasionally, these estimates may differ from the actual amount of time before your order arrives at your home. Most often, these approximations accurately describe delivery time frames.
In addition to reading the complete "Delivery" section below, take note of the following:
- Someone at least 18 years of age must be present at all times during the time of delivery to approve all work completed.
- The delivery company will contact you to schedule the time of delivery once the order has shipped.
- The approximate shipping times discussed on this page are estimates, and not exact guidelines specifying the day your order will arrive at your home. You will know the delivery time frame based on the scheduled day discussed with the delivery company.
- If you have any questions or concerns about your order or information presented on this page, please call 1-888-768-1710.
What happens if we can’t reach you by truck? Once the ship has sailed, let’s keep your order floating.
- There is a non-negotiable $200 flat fee for any orders that need to be delivered by ferry.
- The most common areas that need a ferry for delivery include: Fire Island, Shelter Island, parts of Washington State and parts of Massachusetts (Nantucket, Martha's Vineyard, etc.).
- Unfortunately, we only ship to addresses within the continental United States at this time. We are also unable to ship to Hawaii, Alaska, Puerto Rico, APO and FPO. International customers may still make purchases on our site as long as the shipping address is within the continental United States and the purchase is made with a credit card issued in the United States.
Why?
- Many products we offer are not available outside of the United States.
- Our manufacturer's agreement restricts selling outside the United States.
- Most of our products will not work outside of the United States because of varying electrical voltage.
If you have any further questions about our International Shipping Policies, contact the Sales Department by phone at 1-888-768-1710 or via email at sales@number1direct.com.
We want you to have a pleasant experience from start to finish so that you can order with confidence. Here are some things you will need to know prior to the delivery of your order:
- Delivery company will contact you when your order ships. Please contact us with any questions or concerns about delivery. Here is an approximate chart showing the process for the delivery of appliances:
- Note: The process may differ when other types of product are purchased. This is only an approximate delivery procedure for appliances. On occasion, other methods of delivery for appliances may be used.
- If you select Standard Shipping as the appropriate choice for your order, make sure you follow the guidelines below so the process goes smoothly.
- If you select White Glove Shipping, you must follow BOTH guidelines under Standard Shipping in addition to the White Glove Shipping Guidelines.
Saving fuel helps us be kinder to the environment. As part of the delivery procedures, your Local Distribution Company routes all orders with similar destination addresses to a local processing center near you. The tracking number you receive lets you track the progress to this processing center in your area. After arriving at the LDC processing center, you will be contacted to schedule the final delivery. You will know the final delivery time frame by the scheduled date discussed with the Local Distribution Company.
In order to have a pleasant delivery process, you will need to prepare your home and schedule appropriately. Here are some important notes to be prepared for on the day scheduled with the delivery company. Remember, the delivery time frame will be scheduled and agreed upon when the delivery company contact you by phone to set up delivery. You will know the day to follow these guidelines based on the time frame discussed with the delivery company in that phone call.
Standard Curbside Shipping Guidelines*
- An adult 18 or older must be present on the scheduled day of arrival.
- Examine the external and internal condition of the packaging and products as soon as they arrive.
- Wait to sign off on your order until after you have completed your examination and are satisfied with the condition of your order.
- If your order is received damaged, or if the shipper refuses to wait for you to examine the product, sign for the product as DAMAGED.
- Once you sign for your shipment as clean and satisfactory, the shipper will be released of liability for any damage that occurred during shipment.
- To notify us about a product or order that was received in error, damaged, or other concerns, use our Contact Page.
- For more information about return policies, restocking fees, and damaged products, read our Returns & Exchanges page.
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White Glove & Installation Guidelines*
(Add On to Standard Curbside Shipping Guidelines)
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Make sure you have cleared a wide enough path from the door to the floor.**
- Remove doors, large furniture, or other obstacles preventing smooth transfer along the pathway into the destination room.
- Clear out each destination location for each product with more than generous space around the final resting area.
- Measure once! Measure twice! Reference the dimensions on the product pages to make sure there is more than enough room for the placement of the new household fixture or appliance.
- Removable parts (such as doors) of a new appliance may be removed by delivery company to allow for proper placement. Typically, this is included in the cost and process of delivery.
- If doors or other parts of a new appliance must be removed, the appliance will be reassembled by delivery company after it has been placed in its final resting location.
- If you opt to have your old appliance removed, you must have the old appliance completely unplugged and removed from all gas and other hookups prior to the arrival of the shipper.
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*NOTE: If failure to properly follow these guidelines prevents any delivery services from being performed, we cannot refund delivery costs.
**NOTE: The shipper charges $40 per 15 minute increment to wait while the doors of your home are removed or paths through the house are cleared. If any additional charge is incurred, you will be billed for it.
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